Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address.
Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit cards billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn’t match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.
We are sorry that you did not receive confirmation of your order. Please contact us immediately at firstname.lastname@example.org and we will assist you.
We're located in California - so we collect sales tax to any items shipped within California. Other states are not charged sales tax.
At any time you may login to your account to view the status of your order and check on any tracking information. You'll see an option for this in the top bar of this website - after you login you can then check the tab or choose the option to view your order. If you have questions or need help checking your order please don't hesitate to contact us.
We ship orders within 1 business day. If you place orders before Noon it will go out the same day, otherwise it goes out the following business day.
If you log into your account you'll find the tracking number for your order. If you didn't make an account while checking out - you can email us for your tracking number.
Orders ship within 1 business day (place orders before noon PT to ship the same day). Express shipping is generally overnight shipping unless you live in a remote area where overnight shipping is not available. Additionally, if you live in Alaska or Hawaii Express shipping is generally a 2 day service (Unless you're in a remote part of Alaska, then it can sometimes take 3 days for delivery).
We're so sorry about the damaged item! If you'll contact customer service we'll be able to fix that for you.
Returns: If you are unsatisfied with your purchase for any reason (size, color, etc) you may return or exchange it within 30 days for a full refund of the purchase price. Please return merchandise to our main office:
238 Lawrence Ave
South San Francisco, CA 94080
Our hours of operation are 9:00 AM to 5:00 PM M-F PST.